Refund policy

Refund and Return Policy

Effective Date: October 2025

Thank you for shopping at Funsex.eu, operated by ASPIRE ZONE S.R.L.
We take product quality, hygiene, and customer satisfaction seriously.
Please read this policy carefully before making a purchase.

1. General Terms

By placing an order on funsex.eu, you agree to the terms outlined below.
Our products are adult-oriented and personal in nature, and therefore subject to specific health and hygiene restrictions as established by EU Directive 2011/83/EU (Article 59).

For this reason, we strongly encourage you to review your order carefully before completing the payment, as changes or cancellations may not be possible once the order has been shipped.

2. Return Eligibility

For reasons of hygiene and safety, returns are accepted only if the item remains completely unopened, unused, and in its original sealed packaging.

You may request a return within 14 calendar days of receiving your order, provided that all the following conditions are met:

  • The product is unused, unopened, and in its original sealed packaging;

  • The product has not been damaged or altered after delivery;

  • The return has been pre-approved by our customer support team;

  • Proof of purchase is provided.

We reserve the right to refuse any return that does not comply with these requirements.

3. How to Request a Return

To request a return authorization, please contact us at:
📧 info@funsex.eu

Include your order number, product name, and a brief explanation of your request.
Once reviewed and approved, our team will provide you with the return address and instructions.

⚠️ Unauthorized or unsolicited returns will not be accepted.

4. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method within 7–14 business days;

  • Shipping and handling fees are non-refundable, unless the item was defective or incorrectly delivered;

  • If the product shows signs of use, damage, or missing parts, the refund will be denied.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@funsex.eu, including your order number and clear photos of the issue.
We will evaluate your case and offer a replacement, store credit, or refund, depending on stock availability and product type.

6. Refused Deliveries

If a customer refuses delivery without valid reason, or fails to collect the parcel within the carrier’s holding period, the order will be considered abandoned.
We may deduct shipping and administrative costs before issuing any partial refund.

7. Non-Returnable Products

For hygiene and health protection, the following items are strictly non-returnable and non-refundable once unsealed or used:

  • Sex toys, vibrators, dildos, masturbators, anal products

  • Lingerie and intimate apparel

  • Lubricants, massage oils, creams, and consumable items

  • Batteries and accessories

  • Gift cards and promotional items

All products are quality-checked and securely sealed before dispatch.

8. Late or Missing Refunds

If you have not received your refund after 14 business days, please first check with your bank or payment provider.
If the issue persists, contact us at info@funsex.eu for assistance.

9. Legal Rights

Nothing in this policy affects your statutory consumer rights under applicable EU or Italian law.
We comply fully with EU Directive 2011/83/EU and D.Lgs. 206/2005 (Codice del Consumo).

10. Contact Information

For questions or clarifications about this Refund and Return Policy, please contact us:
📧 info@funsex.eu

Company Information:
ASPIRE ZONE S.R.L.
Via Federico Paolini 113, 00122 Rome, Italy
VAT: IT18057991004
Email: info@funsex.eu
Share Capital: €10,000

This website is operated by ASPIRE ZONE S.R.L., trading as funsex.eu.